Business process management and innovation are closely linked, but most executives struggle with implementing change in their organization and making it stick. With an abundance of resources available at cost, most companies know they want to start changing processes but they don’t know where to start.
At the IQPC’s Process Excellence for Financial Services panel, experts discussed some issues that management may encounter when trying to implement BPM. One suggestion was involving middle management in the changes, as they are often the most resistant to change. While top management sponsor transformation, and business workers enjoy changing up their daily routine, middle managers “are afraid of losing power or having their job diminished.” Making them feel a part of the process will help prevent this. The expert panelists also suggest not trying to many changes at one time, and never tie downsizing to BPM, “so process transformation doesn’t pick up negative connotations.”
One of the great resources that can facilitate BPM is mobile devices, which are likely already a seminal part of your organization. However, an AIIM study revealed that while 67 per cent of respondents considered mobile tech important to improving BPM, only 24 per cent are actually mobilizing content.
“To be part of the process revolution, information professionals need to question the use of paper in any process, understand how content is produced for, and consumed on, mobile devices, and move information capture as close to the point of origination as possible,” says a Market Watch report.
WebPal combines mobile content management and BPM in cloud software, along with many other features. To learn more about what WebPal can do for your company, go to our features page.