The WebPal Wire

Get our latest updates as we bring you new insight on how cloud computing is already changing in its infancy. Security, content and business process are just a few categories within of wide range of topics covered in our blog

Archive for the ‘Online Workflows’ Category

How Cloud Data is Changing the Way We Live and Work

24-01-2014 Chris

Data-driven technologies are dominating corporate IT because, as Canadian Communications Expert Marshall McCluhan says, “A point of view can be a dangerous luxury when substituted for insight and understanding.” We are better able to do business, make informed decisions, and reduce risk when we have access to more information. It is affecting every facet of business operations: marketing, sales, and customer relations departments are now entering into IT territory to ensure the company’s IT aligns perfectly with their goals.

Less time collecting, more time analyzing

In an interview with Data Informed, one executive says “There’s been an 80-20 rule that 80 percent of IT’s time is spent gathering data, and 20 percent analyzing it, but cloud services flip this on its head.” With the cloud, data can be updated and accessed in real-time, and can be easily imported and exported for easy analysis.

Better customer relationships

Flexible cloud data tools integrate seamlessly with third-party platforms, including payment systems and CRM tools. With unparalleled access to insights on their customers and performance of their sales departments, companies are better able to respond to evolving customer preferences. Not only does it help salespeople build better relationships with their customers, it is changing how their roles are defined: “cloud analytics provides a deeper understanding of a customer’s entire relationship with the company. In fact, companies are 136 percent more likely to use the cloud to reinvent customer relationships, according to a new IBM survey.”

Mobile apps are powering personal cloud data

The average smartphone user accesses several apps on a regular basis, and they are constantly feeding their personal data through these applications. Whether they realize it or not, they are establishing their personal data on the cloud. App developers are themselves hosting their products on the cloud, so both end-users and product owners depend on the cloud. Even while data security is still a concern for many users, that’s not stopping them for using the cloud to house their personal data.

WebPal’s Secure Data Management allows import, management and connectivity of business process data, giving you the ability to query and interact online from anywhere – even your smart phone! Import and export your data, and integrate with third-party platforms to bring the power of the cloud to all your important business processes. 

How our Partnership with Algonquin College allows students to use Cloud Technology for Health Research

07-02-2013 Markus

Recently, the Ottawa-area Metroland Press published an article about our partnership with Algonquin College  to establish a Health and Wellness Research Centre at the college’s Ottawa campus.

Markus Latzel, president of Palomino System Innovations, talks about innovations in healthcare technology during the launch of Algonquin College's health and wellness research centre on Jan. 30.

The centre is sponsored by several industry partners, and receives funding from NSERC’s College and Community Innovation Program. With the college receiving the highest possible amount under NSERC’s program, the proposal was met with highest enthusiasm.

We are very happy to be partnering with Algonquin on this venture. Having recently completed an eHealth simulation project with the school’s Nursing Program, we were able to conduct end-user studies not otherwise possible for a company our size.

Students at Algonquin College participated in our project with great enthusiasm and not only gained exposure to mobile EMR technology but also gave us very candid and valuable feedback on our system, helping us tweak it for our next real-world deployment.

With the new Centre under way and accepting project proposals, we are planning to conduct further usability studies of our cloud software solutions this coming fall. To learn more about our collaboration with Algonquin College and other institutions in Canada, contact Markus at 416-964-7333.


Implementing A Content Management System


Content Management Systems are an excellent solution to streamline project management and workflow. As Palomino Inc CEO Markus Latzel mentioned to Karim Kanji of thirdocean during an XConnect interview: CMS solutions allow an organization to better communicate internally. When implementing a CMS system you need to be sure you take the right steps to benefit.

One difficult challenge of introducing a Content Management System is getting every user on board with the changes that are involved. Change can be difficult no matter what the situation is, like moving from a keyboard to a touchscreen. Ensuring that users know the positives that come with implementing a CMS solution can ease the transition and generate excitement about the change. Apple’s new product launches, the most recent being the iPad Mini, are an excellent example of introducing new concepts and the issues they solve. When introducing a CMS solution into your firm, focus on the issues it solves and the positive outcome, not the change it creates.

Within your organization you need to establish who will be trained to use the system prior to launch and ensure it becomes a part of their daily routine. It is best that not only the IT team understands and uses the system, instead have several departments involved. Direct Energy’s IT and Marketing team worked together on the same system for a rewards program for their customers.  Any department who will be using or benefiting from the system should be educated and trained during implementation to ensure better understanding.

Finally, make sure the transition is smooth and not overwhelming. Incorporating too much, too fast can have its repercussions. Having a plan that eases users slowly into the new system will allow for an easier transition, which could include outsourcing professional training from the company you purchase the CMS solution from.

Content Management for the heart!


Ensuring that the best care is being provided to patients is essential. Healthcare Management has made huge strides in the last decade to truly incorporate technology advancements to streamline workflow. With better management of all information entering a facility, healthcare providers can be confident in the treatment they are giving patients.

Palomino has had the pleasure of working with the Hospital for Sick Children to implement better workflow solutions. The Heart Centre Biobank being one of these projects. One in every 100 newborns is diagnosed with a congenital heart defect. The Heart Centre Biobank is a multi-centre research network dedicated to collaboration that will expedite scientific discovery leading to life-saving solutions.

With an international network of healthcare researchers and providers, a workflow system is needed that can be customized to fit the needs of this amazing project. Our team was able to provide this network with a content management, knowledge management and social networking solution that could be tailored specifically to the Centre’s needs. With that Palomino is fortunate enough to be one piece in a grand puzzle, solving health concerns that could affect us all.

IT Healthcare Canada Conference and Exhibition




Technology has played an integral role in the advancement of healthcare. Without information storing/sharing systems, such as WebPal, or mobile point of care solutions, such as Cycom, our healthcare system would not be able to run as efficiently as it does. As technology continues to play an integral role in healthcare, it is important the industry embraces new developments and collaborates to provide the best possible service.

The IT Healthcare Conference and Exhibition 2012 from October 3rd to 4th intends to provide an opportunity for discussion. Hosted by Diversified Business Communications, this two day event intends on educating the Healthcare sector on industry trends, best products and practices and how to incorporate information technology and management systems into daily practice.  Palomino Inc (Booth #708) will be participating in the conference in more ways than one.

Markus Latzel, CEO of Palomino Inc, and Dr. Wendy McCaull, professor at St. Francis Xavier University, will be speaking on Thursday October 4th on a Careflow Management System (CfMS) developed in collaboration between StFX and Palomino. The CfMS prototype provides care team providers with complete electronic access, allowing for better opportunity for patient care.

On October 3rd, Markus and Michelle Morley, Nursing Professor at Algonquin College will be comparing home health care mobile devices. Palomino’s devices were a part of a research study in 2012 that compared time savings and user feedback. Michelle and Markus will be discussing the results and what this means for an aging population.

The IT Healthcare Conference and Exhibition provides an opportunity to better our healthcare system through dialogue and collaboration. Markus and his team are looking forward to connecting with all attendees, including long term health care providers and Hospital CIO’s.

What does it take for an Insurance Provider to move to the Cloud?

23-04-2012 Markus

by Markus Latzel, CEO

InsuranceFor over three years now, Palomino has been providing insurance industry clients with solutions for online quotation and policy management, based on our WebPal Content Server platform.

Naturally, we have become somewhat of an expert in the insurance business and understand the processess around clearance, binding, issuance, endorsements, and application forms. Not to mention actuary calculations, stock market data queries, and automatic financial performance rating.

What compels underwriters to trust the cloud with sensitive client and rating data? Where are the benefits for storing information off-site as opposed to in-house servers or a private data co-location?

First off, our solutions are exclusively web-based. Ubiquitous access is paramount for underwriters, satellite offices, agents, and brokers alike. Since our client’s business processes never rest, access to the underwriting work flow from anywhere, anytime, is a huge benefit compared to native desktop applications.

Secondly, cloud security actually has a leg up over on-site storage. The anonymity and logical separation of a WebPal cloud server provides better isolation from intrusion attempts than on-site data servers do. Not to mention the risk of user negligence related to data stored on local desktops and laptop computers.

However, the single most important reason cited by our clients is the agility of developing cloud-based applications. Using multiple cloud components, a work flow application can be built by a “connect-the-systems” approach, using Web Service APIs to connect document management with online application forms, or public stock market queries with a financial rating engine. This flexibility is what allows us to provide quick turnaround of online quoting forms, broker portals, rating engines and performance dash boards needed for a successful product development.

Finally, information technology is keeping pace with the launch of new insurance products, instead of holding them back.




The face of business is getting cloudy


 The face of business is changing as IT and cloud computing become a part of everyday vernacular in the office. The change has been slow and gradual since cloud computing first emerged some years ago, but it’s speeding up faster than ever. As recession-like economic conditions persist, companies need to adopt some cost saving measures, and harnessing the power of mobility, business process management and the cloud is just the way to do that.

In November 2011, Andrew McAfee, Principal Research Scientist and Program Director of the MIT Centre for Digital Business published an article in the Harvard Business Review. He stated that cloud computing is “a sea change – a deep and permanent shift in how computing power is generated and consumed. It’s as inevitable and irreversible as the shift from steam to electric power in manufacturing…”

Even early cloud adopters who are looking to improve business process management need to keep up-to-date with the trends in IT, because it’s undergoing constant evolution as well.

“The IT function of 2015 will bear little resemblance to its current state,” says one report. “Many activities will devolve to business units, be consolidated with other central functions such as HR and Finance, or be externally sourced.”

Cloud computing and the resulting globalizing effect means great things for India, as their outsourcing industry is booming. A story in The Globe and Mail says that business process operations (BPO) and IT operations account for 7.5 per cent of the country’s GDP and employ 2.8 million people.

“This is where the whole business world in India is heading,” says Muskan Chalwa, who trains corporate lawyers for the legal outsourcing firm Pangea3.

The WebPal software harnesses the power of the cloud by offering users the efficiency and cost-saving measures they expect from cloud software, and more. We give you control on scalability, privacy and help make sure your content is secure. Cross all types of barriers by jumping on the cloud with WebPal.

Cloud-based document management systems undergo cross examination


Document management has infiltrated almost every information-based sector of the economy, and has done so with positive results. With the amount of paperwork involved in the legal sector, moving to a cloud-based document management system is seen a natural evolution.

David Williams, partner at Walker Morris, says “Documents have always had a big part to play in the legal world, so one of the skills of a solicitor has always been the effective management and storage of documents… There has also been an increased focus on providing clients with fully secure electronic document rooms so they have 24/7 access to information and documentation, together with online and real-time information about their legal spend.”

Williams also says one of the added benefits of an electronic storage system is the development of workflows and case management systems.

Ontario Supreme Court Justice David Brown is fighting against traditional systems of document management. In a public statement, Brown said:

“The problem is that from the perspective of the members of the public who use this Court, delays caused by our antiquated, wholly-inadequate document management system impose unnecessary, but all too real, costs on them. And yet the entity that operates that part of the Court’s administration system – the Court Service Division of the Ministry of the Attorney General – seems completely indifferent to the unnecessary costs it is causing to the members of the public who use our Court.”

Yesterday, legal firm stakeholders attended a discussion on cloud document management for lawyers at the Palomino office. They discussed what tools are being used, privacy and security concerns, as well as sharing feedback between organizations. Check out Facebook and Twitter in the coming days, as we will be releasing the findings from the event.

Gartner says cloud will replace PC by 2014


When it comes to predicting trends in cloud computing, Gartner is the organization to look to. The research firm is now predicting that the personal cloud will replace the personal computer as early as 2014, as mobility becomes increasingly important. This includes the rise in prominence of the smartphone and tablet markets.

“Emerging cloud services will become the glue that connects the web of devices that users choose to access during the different aspects of their daily life,” says Steve Kleynhans, research vice president at Gartner.

This doesn’t mean personal computers will become obsolete; It just means that they will no longer be the dominant lifeline for business. If your organization isn’t already on the cloud, it’s time for a change. Along with the mobility shift, the rise of affordable and powerful technology has empowered users from every faction of society. This shift isn’t just for those tekkies in Silicon Valley, almost any kind of organization can benefit.

WebPal Content Servers provide organization with a secure and easy-to-use cloud system that helps you share and manage your content from any PC, smartphone or tablet device. Click on these links for more information on WebPal’s features and pricing.

Learning app-titude


Last night, 60 Minutes had a segment called “Teacher to the World,“ featuring the free online tutoring site called Khan Academy. Sal Khan founded the organization when he began posting algebra tutorials for a family member who was struggling in school. Today, the academy is funded by the Bill Gates Foundation and his video tutorials now cover physics, biology, astronomy, history, and medicine.

The Beauty of Algebra

In the San Francisco school where the software is being piloted, students watch Khan videos at home the night before to learn a concept, and they do modules in class the following day to make sure they understand it. There is a dashboard for teachers to monitor the student’s progress and they provide one-on-one assistance if the student is struggling. This means less lecturing and more interaction between students and teachers. Khan has support from the National Education Association and some believe it is the future of learning, but he still comes across skeptics.

“I’ve seen some subset of teachers who say, ‘Oh, well, what is this video thing? You know, live human interaction is important.’ And the reason why that bothers me a little bit is that I know that’s exactly what we’re saying… we’re trying to take the passivity out of the classroom so that you, as a teacher, will have more flexibility.”

Khan Academy is set to release their iPad app in the Apple Store in the coming weeks. Features include time-syncing between devices, as interactive transcript of the lectures for easy searching. Some believe that as more schools use Khan lectures in their classrooms, the free iPad app could possibly replace or supplement textbooks.

WebPal is fully accessible from mobile devices and it connects to many of the popular apps in the iPhone, Android and Blackberry devices. Leave the wired world behind without losing access to your content with WebPal’s cloud software.