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Get our latest updates as we bring you new insight on how cloud computing is already changing in its infancy. Security, content and business process are just a few categories within of wide range of topics covered in our blog

Posts Tagged ‘BPM’

BPM with cloud content management systems


If you are tired of dealing with an excess of paper documents pertaining to your business, you may want to consider employing a cloud document management system like WebPal. WebPal allows you to access your documents from your desktop or your mobile device by organizing them in an easy-to manage archive. It allows you to convert documents to different formats, share a document between multiple collaborators and connects with many of your favourite apps to increase efficiency within your organization and helps you make the most of your content. All of these features can assist you with business process management (BPM), which is increasingly becoming a concern for many enterprises.

BPM is defined as “as systematic approach to making an organization’s workflow more effective, more efficient and more capable of adapting to an ever changing environment.” A lot of time and resources can be wasted by small human errors and miscommunications, resulting in employees misunderstanding their roles or goals. This is especially a problem is you have multiple people working across national borders, or on other sides of the country. Even educational institutions are looking at ways to  improve business management processes.

“Through the creative application of technology, educational institutions can achieve operational excellence. That means working more efficiently and cost-effectively toward shared goals, leveraging technology and tools to accomplish tasks, and knowing that your institution is flexible enough to accommodate new challenges and new ventures,” says one blogger.


To mobile and beyond


Mobile technology is the primary reason that cloud content management systems are so highly regarded by many small, medium and large-size businesses. Cloud content management systems like WebPal, that provide secure cloud access to all your content, are in high demand. Being able to access your content on the cloud from your mobile device is what has created the mobile workplace. There are countless opportunities for business development in the mobile technology market, but how far will it take us?

Michael Saylor, the co-founder of Microstrategy, spoke with Bloomberg on the future of technology and he says that the way of the future will be go mobile, or go home. Businesses can no longer be confined by local boundaries, or physical boundaries.

“I think we are going to see lots of application networks form that are worldwide that will provide very powerful software services,” says Saylor.

If tech companies want to grow, he continues, they must continuously adapt to the mobile tech world. If they do not, they risk their market share being “chiseled away at a rate of 3 per cent a year.”

Toronto’s Sick Kids is moving into the future with two brand new mobile apps that they helped commission. First they have the PainSquad, an iPhone app that gamifies symptom and mood monitoring for young cancer patients. TnECHO provides a step-by-step guide for staff and trainee neonatologists performing ultra sounds on newsborns. Both apps will help save lives, and make child health care more efficient.

Why mobile?


The rise of the cloud is directly tied to the spread of mobile device usage. Our personal lives have undeniably been changed with mobile technology. Dr. Larry Rosen, professor of psychology at California State University has written a book on how constant access to socialization and data may be affecting us, called iDisorder: Understanding Our Obsession With Technology and Overcoming Its Hold on Us.

We’re in the middle of a grand experiment here,” says Rosen. “We’re at the early stages of understanding a society that carries the world in its pocket. It’s good – you can always connect with someone – but it also means you’re there, 24 hours a day… Our brains have not developed to be constantly engaged like this.”

We won’t know the full impact of mobile technology for at least a few years, but businesses are still realizing its benefits. Enterprises want to use mobile devices to access their cloud content management systems, like WebPal, to create remote work environments. Before deploying a mobile technology strategy, it’s first important to ask if mobile should be employed.

Nothing is more doomed to failure as technology for technology’s sake. Mobility is no exception. By asking and answering “Why mobile?” you will be able to figure out how to maximize the opportunities mobility presents to your business,” says one strategist.

Social BPM irons out the creases in business processes


Business process management is one of the most useful methods for progressing towards a more efficient and well-run organization. It’s becoming even more useful as it integrates with other forms of IT, notably the cloud, social media, and mobile technology. Technology like WebPal that allows you to manage your documents in the cloud while handling complex business processes are bringing immense change to all forms of business. The health care industry is already employing these kinds of technology.

The Ottawa Hospital is using BPM software to regulate data and improve efficiency. Dale Potter, senior vice president and CIO at The Ottawa Hospital says, “… we are able to help our staff have one consolidated view on important data and processes, getting the right information to physicians at the right time.”

Bringing a social aspect to BPM can also help an organization gain more accurate and insightful information. One way to increase employee socialization in BPM systems that experts are suggesting is gamification. This means introducing gaming aspects to processes. A Forbes blog explains that introducing activity points, rewards, missions for individuals and groups, and virtual goods are all effective ways of identifying top performers, methods of success, and methods for widespread adoption of high performance techniques.  A mission could be learning steps of a complex piece of software, and interaction can monitor how employees spend their time and attention on activities. In a new way, BPM software is a way of breaking down the silos within an organization and creating a positive corporate culture.

How to implement BPM and make it count


Business process management and innovation are closely linked, but most executives struggle with implementing change in their organization and making it stick. With an abundance of resources available at cost, most companies know they want to start changing processes but they don’t know where to start.

At the IQPC’s Process Excellence for Financial Services panel, experts discussed some issues that management may encounter when trying to implement BPM. One suggestion was involving middle management in the changes, as they are often the most resistant to change. While top management sponsor transformation, and business workers enjoy changing up their daily routine, middle managers “are afraid of losing power or having their job diminished.” Making them feel a part of the process will help prevent this. The expert panelists also suggest not trying to many changes at one time, and never tie downsizing to BPM, “so process transformation doesn’t pick up negative connotations.”

One of the great resources that can facilitate BPM is mobile devices, which are likely already a seminal part of your organization. However, an AIIM study revealed that while 67 per cent of respondents considered mobile tech important to improving BPM, only 24 per cent are actually mobilizing content.

“To be part of the process revolution, information professionals need to question the use of paper in any process, understand how content is produced for, and consumed on, mobile devices, and move information capture as close to the point of origination as possible,” says a Market Watch report.

WebPal combines mobile content management and BPM in cloud software, along with many other features. To learn more about what WebPal can do for your company, go to our features page.

The face of business is getting cloudy


 The face of business is changing as IT and cloud computing become a part of everyday vernacular in the office. The change has been slow and gradual since cloud computing first emerged some years ago, but it’s speeding up faster than ever. As recession-like economic conditions persist, companies need to adopt some cost saving measures, and harnessing the power of mobility, business process management and the cloud is just the way to do that.

In November 2011, Andrew McAfee, Principal Research Scientist and Program Director of the MIT Centre for Digital Business published an article in the Harvard Business Review. He stated that cloud computing is “a sea change – a deep and permanent shift in how computing power is generated and consumed. It’s as inevitable and irreversible as the shift from steam to electric power in manufacturing…”

Even early cloud adopters who are looking to improve business process management need to keep up-to-date with the trends in IT, because it’s undergoing constant evolution as well.

“The IT function of 2015 will bear little resemblance to its current state,” says one report. “Many activities will devolve to business units, be consolidated with other central functions such as HR and Finance, or be externally sourced.”

Cloud computing and the resulting globalizing effect means great things for India, as their outsourcing industry is booming. A story in The Globe and Mail says that business process operations (BPO) and IT operations account for 7.5 per cent of the country’s GDP and employ 2.8 million people.

“This is where the whole business world in India is heading,” says Muskan Chalwa, who trains corporate lawyers for the legal outsourcing firm Pangea3.

The WebPal software harnesses the power of the cloud by offering users the efficiency and cost-saving measures they expect from cloud software, and more. We give you control on scalability, privacy and help make sure your content is secure. Cross all types of barriers by jumping on the cloud with WebPal.

Advertising on your mobile device


As the smartphone and tablet markets surge, advertisers are jumping at any opportunity to benefit. A recent study of advertising in the U.K. indicates that mobile advertising jumped by 157 per cent in 2011, which is likely “driven by the adoption of larger-screen smartphones, such as Apple’s iPhone, and the many apps offering services and games.”

Free apps contain a lot of advertising, which is how they are able to be downloaded by users for free. But you may be noticing that your battery gets drained quickly when you are using these games. Microsoft and Purdue representatives have discovered why this may be happening.

“… in one case, 75 per cent of an app’s energy consumption was spent on powering advertisements.”

The study, conducted by running apps over a 3G connection, revealed that “many apps leave connections open for up to 10 seconds after downloading information… In Angry Birds, that brief period – described by researcher as a ‘3G tail’ – accounted for over a quarter of the app’s total energy consumption.”

It’s obvious that mobile marketing is bound to create brand new revenue streams and better business processes, and WebPal understands this. It is fully mobile-accessible, and connects with many smartphone apps. Find out if WebPal connects with your favourite apps by clicking here.

Gartner says cloud will replace PC by 2014


When it comes to predicting trends in cloud computing, Gartner is the organization to look to. The research firm is now predicting that the personal cloud will replace the personal computer as early as 2014, as mobility becomes increasingly important. This includes the rise in prominence of the smartphone and tablet markets.

“Emerging cloud services will become the glue that connects the web of devices that users choose to access during the different aspects of their daily life,” says Steve Kleynhans, research vice president at Gartner.

This doesn’t mean personal computers will become obsolete; It just means that they will no longer be the dominant lifeline for business. If your organization isn’t already on the cloud, it’s time for a change. Along with the mobility shift, the rise of affordable and powerful technology has empowered users from every faction of society. This shift isn’t just for those tekkies in Silicon Valley, almost any kind of organization can benefit.

WebPal Content Servers provide organization with a secure and easy-to-use cloud system that helps you share and manage your content from any PC, smartphone or tablet device. Click on these links for more information on WebPal’s features and pricing.

How Intelligent Are Your Documents?

14-03-2012 Markus

by: Greg Leighton, PhD, Palomino Inc.

Business intelligence (BI) is all the rage, as organizations seek to improve their operational efficiency, client relationships, and decision making through computer-assisted analysis of internal data. Currently, people chiefly associate BI with structured data repositories — such as data warehouses – but what about documents? It turns out that they constitute a rich source of information as well.
Let’s start by considering a document’s metadata: its author, date of creation, and other basic attributes. Using such information, it becomes possible to establish basic relationships between documents and users. Taking things a step further, one can incorporate historical information from activity logs to paint a picture of how that document has changed over time, and who is responsible. It now becomes possible to establish patterns in how an individual user interacts with documents (person-centric workflows) and, additionally, to discover the most common sequences of actions that are performed on a given document (document-centric workflows).

Once collected, both types of workflows can assist an organization in answering important questions about their business processes. Person-centric workflows can be used to identify those tasks an employee spends the bulk of their time doing, together with common sequences of actions they perform. The greatest gains in employee productivity are then most likely to come from focusing efforts on improving that employee’s ability to carry out these tasks. Document-centric workflows, on the other hand, provide valuable insights into the nature of collaborative activities conducted across the organization. They facilitate the discovery of redundancies within business processes, determination of which employees most frequently work together, and verification that industry regulations and other formal requirements are being correctly observed by employees.

Up to this point, we’ve neglected perhaps the most valuable information associated with a document –its content. By utilizing natural language processing techniques, it becomes possible to extract the key concepts, actors, and relationships from document text, to classify documents by topic, and to identify which documents in the system are closely related. Finding relevant needles in the document haystack is greatly simplified.

Of course, realizing such benefits requires an “intelligent” document management system, capable of mining the most valuable information from documents and presenting it in an intuitive way to the end user.

Over the coming weeks, we’ll be following up with a series of posts discussing various aspects of making document management more intelligent. Stay tuned!

Insight deficit: what’s wrong with mismanaged documents


In a recent blog for, Louis Tetu – CEO of Coveo, a provider of enterprise search software – announced that corporate America is facing an Insight Deficit when it comes to organizing their online content.

“According to recent Gartner projections, data will grow by 800 per cent in the next five years,” Tetu writes. “What’s more, 80 per cent of data currently being created is unstructured, meaning it cannot logically be stored in a database.”

Most companies have plenty of useful documents and information stored somewhere that could provide them with valuable insights to improve business processes, but without a logical way of sorting through it, that information becomes useless.

The problem worsens with bigger organizations, who have to deal with documents within multiple departments.

This insight deficit cripples “companies’ customer service departments, frittering away sales opportunities, lengthening sales cycles, cutting productivity, hampering innovation… and more,” says Tetu.

Tetu also announces that fixing this deficit is not as difficult as one may think.

“New technologies enable powerful information mash-ups across complex and secure enterprise information,” he says.

WebPal enables enterprises to effectively makes sense of data overload. By organizing various document types into an large archive, all your data is in one place and easily searchable. Extracting a document is as simple as if it were on your desktop.