Business process management is one of the most useful methods for progressing towards a more efficient and well-run organization. It’s becoming even more useful as it integrates with other forms of IT, notably the cloud, social media, and mobile technology. Technology like WebPal that allows you to manage your documents in the cloud while handling complex business processes are bringing immense change to all forms of business. The health care industry is already employing these kinds of technology.
The Ottawa Hospital is using BPM software to regulate data and improve efficiency. Dale Potter, senior vice president and CIO at The Ottawa Hospital says, “… we are able to help our staff have one consolidated view on important data and processes, getting the right information to physicians at the right time.”
Bringing a social aspect to BPM can also help an organization gain more accurate and insightful information. One way to increase employee socialization in BPM systems that experts are suggesting is gamification. This means introducing gaming aspects to processes. A Forbes blog explains that introducing activity points, rewards, missions for individuals and groups, and virtual goods are all effective ways of identifying top performers, methods of success, and methods for widespread adoption of high performance techniques. A mission could be learning steps of a complex piece of software, and interaction can monitor how employees spend their time and attention on activities. In a new way, BPM software is a way of breaking down the silos within an organization and creating a positive corporate culture.